Customer Service


Professional Selling Skills  

Who is it designed for?

Employees involved in the selling process.

Programme Overview

  • What does success in sales mean
  • The sales map & process
  • How to build rapport with the customer
  • Fact finding and quantifying
  • Matching needs with benefits
  • Mastering the closing techniques
  • How to handle objections properly

Phi Methodology

Our methodology relies on active participation within the learning process, that includes for this course, but is not limited to:

  • Group & individual exercises
  • Role play exercises
  • Individual skills practice, followed by feedback
  • Scenario exercises

The course will be accompanied by audio-visual tools such as instructional videos and DVDs.
Each delegate will receive an individual workbook with the associated set of hand-outs.



No previous requirements.


Group Size

12 - 14

participants maximum


2 Days

from 9 am to 5 pm

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