Customer Service


Professional Behaviour and Business Etiquettes  

Who is it designed for?

All employees at all levels.

Programme Overview

  • First impressions
  • Meeting people in business and greetings etiquette
  • Office and workplace interactions
  • Telephone and voice mail etiquette
  • Email etiquette
  • Instant messaging and social media etiquette
  • Displaying the verbal and non-verbal communication etiquette

Phi Methodology

Our methodology relies on active participation within the learning process, that includes for this course, but is not limited to:

  • Group & individual exercises
  • Role plays
  • Individual skills practice, followed by feedback session
  • Scenario exercises

The course will be accompanied by audio-visual tools such as instructional videos and DVDs.
Each delegate will receive an individual workbook with the associated set of hand-outs.



No previous requirements.


Group Size

12 - 14

participants maximum


2 Days

from 9 am to 5 pm

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