Customer Service


Connect in Business  

Who is it designed for?

  • Middle and senior managers
  • Sales team and managers

Programme Overview

  • Importance of assertiveness in meeting customer needs
  • Planning for customer relationship management
  • Adjusting gestures, eye contact, facial expressions, and posture
  • Developing persuasion and influencing skills
  • How to develop and use Emotional Intelligence in building and maintaining rapport
  • Business etiquettes and manners
  • How to manage meetings, business cocktails, lunches and dinners

Phi Methodology

Our methodology relies on active participation within the learning process, that includes for this course, but is not limited to:

  • Group & individual exercises
  • Scenario based role plays
  • Videotaped individual skills practice followed by feedback from peers and trainer

The course will be accompanied by audio-visual tools such as instructional videos and DVDs.
Each delegate will receive an individual workbook with the associated set of hand-outs.



No previous requirements.


Group Size

10 - 12

participants maximum


2 Days

from 9 am to 5 pm

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