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Return on Expectations (ROE) measurement have been rapidly sweeping the learning and development industry; it is the process of estimating returns to training relative to stakeholders' expectations. As a matter of fact, ROE highlights the importance of aligning training goals and content to the strategy of the organization.
When using this model, business objectives are seen as a starting point; stakeholders identify the organization's strategic objectives and the training's content and methods should focus on meeting these. Then it is essential that stakeholders clarify their expectations regarding training outcomes; and training professionals will need to convert them into observable, measurable leading indicators to ensure that the defined value is being delivered in the training.
The training evaluation should then assess and report the extent to which the outcomes have met stakeholders' expectations, meaning whether there has been Return on Expectations. ROE defines training as a contributor to key business results so it focuses on the value that should be provided in the terms desired by stakeholders.
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