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Phi Management
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Accelerator Programmes

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Managing Tough Conversations

From Tension to Resolution

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In the workplace, tough conversations can feel like navigating a storm, but they don’t have to. Whether you are dealing with performance concerns, negotiating with coworkers, or leading teams through transitions, this training gives you the necessary skills to handle difficult conversations with poise and professionalism. You will also be equipped with practical communication skills that can be applied in both spoken and written form in the workplace.

Programme Highlights

This programme equips you with the confidence and skills to navigate difficult conversations with clarity and professionalism. You will:

  • Master confident expression: Communicate your needs and opinions clearly by using strategies that help you manage emotions during challenging discussions.
  • Guide conversations effectively: Apply proven techniques to steer conversations toward mutual understanding while setting expectations and boundaries that support healthy relationships.
  • Adapt to different communication styles: Strengthen active listening and adjust your approach to understand diverse perspectives and enhance dialogue quality.
  • Strengthen through reflective communication: Examine and refine your communication patterns using creative and evidence-based tools to improve your effectiveness in tough conversations.
  • Foster collaboration: Build rapport and trust by creating an open, respectful atmosphere that supports positive and productive exchanges.

Participant Profile

This programme is ideal for managers and leaders who want to strengthen their ability to handle difficult conversations and achieve constructive, productive outcomes. It is particularly suited to those seeking practical strategies to manage emotions, address sensitive issues confidently, and maintain strong relationships during challenging interactions.

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