This programme builds advanced interpersonal capabilities by exploring how communication fundamentals, personal styles and transactional analysis shape everyday interactions. You will learn to recognise your communication patterns under pressure, adjust your approach to different personalities and practise constructive, assertive behaviours that enhance trust and clarity. By integrating feedback techniques, emotional intelligence and practical tools, you will develop the confidence and presence needed to navigate challenging conversations and strengthen professional and personal relationships.
Unlike Interpersonal Dynamics Level 1, which focuses on foundational communication principles and personal awareness, Level 2 builds on these essentials by introducing advanced techniques such as transactional analysis, assertive style development, message crafting and high-impact feedback frameworks for more complex interpersonal situations.
