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Phi Management
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Accelerator Programmes

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Interpersonal Dynamics: Level 2

Presence in Every Interaction

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This programme builds advanced interpersonal capabilities by exploring how communication fundamentals, personal styles and transactional analysis shape everyday interactions. You will learn to recognise your communication patterns under pressure, adjust your approach to different personalities and practise constructive, assertive behaviours that enhance trust and clarity. By integrating feedback techniques, emotional intelligence and practical tools, you will develop the confidence and presence needed to navigate challenging conversations and strengthen professional and personal relationships.

Unlike Interpersonal Dynamics Level 1, which focuses on foundational communication principles and personal awareness, Level 2 builds on these essentials by introducing advanced techniques such as transactional analysis, assertive style development, message crafting and high-impact feedback frameworks for more complex interpersonal situations.

Programme Highlights

This programme strengthens your ability to communicate with clarity, confidence and emotional awareness. You will:

  • Apply core communication fundamentals: Identify the roles within the communication process, distinguish between communication and miscommunication and strengthen verbal, non-verbal and written expression.
  • Understand communication styles: Recognise the four styles, assess your personal style, evaluate how it shifts under stress and move toward more assertive communication.
  • Use transactional analysis effectively: Analyse ego states, identify transaction patterns and apply transactional insights to improve the quality of your interactions.
  • Master effective feedback techniques: Use questioning methods, active listening and non-verbal cues to foster psychological safety and deliver feedback that strengthens relationships.
  • Drive performance through feedback: Adopt an empowering mindset, apply structured feedback models and manage challenging personalities with confidence and professionalism.

Participant Profile

This programme is ideal for senior and middle managers who need to enhance their communication skills, management presence and overall interpersonal impact. It is also suitable for managers who want to strengthen their ability to navigate complex interactions and build more influential and effective workplace relationships. o suitable for managers who want to strengthen their ability to navigate complex interactions and build more influential and effective workplace relationships.

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