Negotiation Skills

Programme Highlights

This programme develops your leadership skills to negotiate with confidence and create win-win outcomes in a range of situations. You will:

• Understand the fundamentals of negotiation: explore core concepts of value creation in negotiation, distinguish between positions and interests and recognise when collaborative negotiation creates better long-term results.
• Prepare a clear negotiation strategy: define your objectives, analyse stakeholders and plan concessions and trade-offs so you enter negotiations with a structured, well-thought-out negotiation strategy.
• Apply practical negotiation tactics: use questioning, active listening, reframing and persuasive communication as negotiation tactics to move discussions towards mutually beneficial agreements.
• Manage conflict and difficult counterparts: apply tools for de-escalation and conflict resolution, manage emotions under pressure and maintain productive relationships even in tough negotiations.
• Achieve win win outcomes and secure commitment: guide conversations to clear agreements that balance value for all parties, confirm next steps and sustain impact beyond the negotiation itself.