 Who is it designed for?
- Middle and senior managers
- Sales team and managers
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Programme Overview
- Importance of assertiveness in meeting customer needs
- Planning for customer relationship management
- Adjusting gestures, eye contact, facial expressions, and posture
- Developing persuasion and influencing skills
- How to develop and use Emotional Intelligence in building and maintaining rapport
- Business etiquettes and manners
- How to manage meetings, business cocktails, lunches and dinners
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Phi Methodology
Our methodology relies on active participation within the learning process, that includes for this course, but is not limited to:
- Group & individual exercises
- Scenario based role plays
- Videotaped individual skills practice followed by feedback from peers and trainer
The course will be accompanied by audio-visual tools such as instructional videos and DVDs.
Each delegate will receive an individual workbook with the associated set of hand-outs.
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Requirements
No previous requirements.
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Group Size
10 - 12
participants maximum
Duration
2 Days
from 9 am to 5 pm
Related Solutions
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