Assertiveness  

Who is it designed for?

• Employees
• Supervisors
• Senior and middle managers who want to improve their communication and assertive communication behaviour

Programme Overview

• Rationale of assertiveness
• Identification of assertive behavioural patterns
• Effective assertive communication techniques
• Creating a balance between your needs and others’ needs and wants
• Handling criticism and responding in a healthy and positive manner
• Recognition of self-worth and own abilities to overcome difficult confrontations
• Employment of blended techniques to maximise self-confidence

Requirements