Editor's Choice

Q&A with Micheline El Housseini Timbrell, 2016

. Mrs. Micheline El Housseini Timbrell, Managing Director, Phi Management Group

Q&A with Micheline El Housseini Timbrell, on Phi strategic moves.



Infographics in eLearning Modules

3-Jul-15 . Karla Gutierrez

Do your learners prefer acquiring and processing information via images, pictures, maps, graphs, charts, illustrations, and other visual aids? Since they are visual learners, have you thought of using infographics at your course? People have come ...


Generation Z, work values and attitudes

Feb-Mar 2015 . Mrs. Micheline El Housseini Timbrell

How to act to manage Gen Z to satisfy hospitality customers' needs

Each generation entering the world of work will impose its values and redefine the environment wherein it operates.

Therefore, in order to develop service orie...


Q&A with Micheline El Housseini Timbrell, 2014

May - June 2014 . Mrs. Micheline El Housseini Timbrell, Managing Director, Phi Management Group

The chief function of businesses in the hospitality industry is to serve people. In your opinion are hospitality staff being adequately trained to serve well?
We can’t generalize. Multinational hotel brands had learni...


First job fundamentals

Jan - Feb 2014 . Mrs. Micheline El Housseini Timbrell

First job fundamentals

Get one step ahead with our insider knowledge on how to search for the all important first job in hospitality.

So, you’ve walked across the graduation stage, received your graduation certificate and...


Time to talk woman to woman: Leading ladies of hospitality open up about achievements, challenges, and aspirations

February - March 2010 . Mrs. Micheline El Housseini Timbrell

Time to talk woman to woman

Leading ladies of hospitality open up about achievements, challenges, and aspirations
When Hospitality News magazine invited key female players in the industry for a roundtable at Hazmieh Rotana Hotel, an...


Training and Development: Presentation Skills and Public Speaking

July - August 2007 . Mrs. Micheline El Housseini Timbrell

Prepare your structure

It is essential to prepare your speech or your presentation even if you are only planning to talk for 5 minutes. An introduction, a main body and a conclusion is always a classical and safe structure especially when...


Lessons From Great Communicators: "Tim Cook and Steve Jobs on stage”, Micheline El Housseini Timbrell comments (Phi Management | MD)

. Mrs. Micheline El Housseini Timbrell, Managing Director, Phi Management Group

Lesson 18: Unconsciously an audience compares between a speaker and his predecessor.




“When the current CEO of Apple goes on stage, it would be unfair to compare him with the previous one...


Phi Management and Best Practices: Agile Project Management


The business world has fallen under fixation with Agile Project Management recently, come to think of it, it is said and proven to be one of the most reliable and effective methodologies in project execution.

Agile Project Management encomp...


Phi Management Talks Around: Let's kill the myth. How has the definition of listening skills evolved


We need to clear the thoughts around listening skills. The fact is we spend around 62 % percent of our time listening and how much do we retain around 24%. And there is a lot of misunderstanding and old school thoughts around listening, much like ...


Phi Management Talks Around: Importance of Problem Solving


In this agile world of business we all need three forms of applied thinking in order to survive; decision making, problem solving, and creative thinking. Decision making is about deciding what is the most suitable action to take for our business a...


Phi Management Recommends a Book: Schools That Succeed


How Educators Marshal the Power of Systems for Improvement

By Karin Chenoweth

Informed by years of research and on-the-gr...


Phi Management Talks Around: Is Having a Vision a Necessity for Success?


Daimler Group, the world’s third-largest premium carmaker appointed Dieter Zetsche as its CEO back in 2006 replacing Jurgen Schrempp; the man behind the takeover of Chrysler. Jurgen's clear vision at that time was to create a globally active...


Interview with Micheline el Housseini Timbrell (Phi Management MD)

. Mrs. Micheline El Housseini Timbrell, Managing Director, Phi Management Group


Phi Management Talks Around: Importance of EQ within Corporate and Social Environment


One of the trendiest topics of current times is Emotional Intelligence. Why? It’s simple, numerous are the times when you get into an argument, a misunderstanding, or say statements that you regret or wish to go back in time and change your ...


Phi Management: Assessment Centres: From World War II To Present Day


Looking back at the history of assessment centres – they originated in a military context by the German intelligence and were refined by the British and the Americans in WWII, moving into commercial use in the 1950’s by AT&T and ot...


Phi Management Talks Around: Gamification of Learning, a Temporary Trend or a Sustainable Solution?


The idea of using games for learning is not new. Games are part of day to day life, entertaining users, but at the same time modelling behaviors. By applying game mechanics and dynamics to tasks and e-learning process...


Phi Management Talks Around: DiSC Personality Profiling - One of Phi’s Leadership Development Tools


DiSC is a behavior assessment tool which centers on four different behavioral traits: dominance, influence, steadiness, and consciousness. 
This non-judgmental tool provi...


Phi Management Articles: Have you ever wondered why connecting with some people is easier for you than others?


When planning a vacation, do you plan by the hour everything that you need to do and really get upset if things don’t go according to your plan, or do you just like to enjoy not planning and going with the flow.


Are you ...


Phi Management Articles: Employee Engagement and Learning Academies


It has been said that employee engagement is the emotional attachment which employees feel towards their work-place, job role, position within the company, colleagues, and culture and the affect which this attachment has on wellbeing and productiv...


Phi Management Talks Around: Should Training Organization Rely More on Social Learning


Social Learning became the rallying cry for a generation that connects over the internet. Nowadays, any millennial who enters the workforce prefers media to spoken conversation. Therefore, nowadays trainers address millennials through social media...


Phi Management Articles: Catering for Different Learning Styles in eLearning


Learning design is all about designing the right learning for the right audience, catering for different learning styles and maximizing the opportunities for effective learning.
Effective learning design helps create engagement, and leads to ...


Phi Management Articles: Agile Performance Management


Today's employees expect change; for them change should be intuitive, flexible, relevant and current.

When it comes to the 'current' component, all consider technology as being a must nowadays. The modern workforce not only expects to work ...